Try Microsoft Outlook as Hotline/Helpdesk-solution for customer e-mails directed at Web site owners. You’ll get a predefined organisational structure with the most common headlines which turn up in customer e-mails Web site owners, accompanied by suggestions for boilerplates which can be put into this helpdesk folders. All Webshop text phrases are compatible to a multiuser configuration so that via a LAN all helpdesk staff use the identical text modules and possess the same text modules. All templates for text modules already have bilingual subjects and also were tagged with small icons to find them easily. This folder structure is automatically used directly in Microsoft Outlook by the cool software Reply-Butler, and all ClipTexts and all ClipTexts can be accesed rapidly. Give it a try!